Privacy & Security

Privacy Policy

Last updated: May 2026

1. Introduction

Between Us ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information in connection with our website, mobile application, and services.

We take the sensitive nature of our service seriously. Your privacy and discretion are paramount to us, and we employ industry-leading security measures to protect your personal and behavioral data.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

  • Account registration details (name, email, password)
  • Billing and shipping information
  • Payment information (processed securely via Stripe)
  • Profile information and preferences
  • Communications with our support team
  • Optional survey and preference data

Information Collected Automatically

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features accessed, time spent)
  • Cookies and similar tracking technologies
  • Location data (with your permission)

3. How We Use Your Information

We use collected information for:

  • Processing orders and managing your subscription
  • Providing customer support and responding to inquiries
  • Personalizing your experience and content recommendations
  • Sending transactional and marketing emails (with your consent)
  • Improving our service, website, and user experience
  • Detecting and preventing fraud or security incidents
  • Complying with legal obligations

4. Data Security & Discretion

We implement comprehensive security measures to protect your personal information, including encryption in transit and at rest, secure server infrastructure, and regular security audits. All payment processing is handled by Stripe with PCI DSS compliance.

Your billing appears discreetly on statements as "Between Us" only. We do not sell, trade, or share your personal data with third parties for marketing purposes. Your browsing history and preferences remain confidential.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site usage. You can control cookie settings through your browser, though some features may not function properly without them.

Essential cookies are necessary for site functionality. Analytics cookies help us understand how you use our service. Marketing cookies are used only with your explicit consent.

6. Third-Party Sharing

We only share your information with trusted third parties who assist us in operating our website and conducting our business, including:

  • Payment processors (Stripe) for secure transactions
  • Shipping partners for order fulfillment
  • Analytics providers for understanding usage patterns
  • Legal authorities, only when required by law

We require all third parties to maintain the confidentiality and security of your information.

7. Your Rights & Choices

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt-out of marketing communications at any time
  • Data portability (receive your data in a standard format)
  • Withdraw consent for data processing

8. Retention of Data

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Transactional data is retained for accounting and legal compliance. You can request deletion of your account and associated data at any time.

9. Children's Privacy

Our service is intended for adults 18 years of age and older only. We do not knowingly collect information from children under 18. If we become aware of such collection, we will delete the information immediately and terminate the user's account.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using our service, you consent to such transfers.

11. Policy Updates

We may update this Privacy Policy periodically. Significant changes will be communicated via email or prominent notice on our website. Your continued use of our service constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a data concern, please contact us:

Between Us Privacy Team

Email: privacy@explorebetweenus.com

Response time: 14 business days

This policy complies with GDPR, CCPA, and applicable data protection laws. Your privacy is our priority.